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Case Study

Coaching Case Study Sample

Executive Summary of Coaching Engagement – Coachee is interested in developing her leadership skills.

Position: HR Director

Employees Total: 30,000

Target: Improve communications skills, team cohesion, positive influence and empowered associates

Identified Problem: Team members consistently ask for the team leader to complete their assigned tasks. As a result, this limits her time to achieve more strategic and role-pertinent tasks. Team members show low tolerance for personality conflicts and disagreements. Leader and team have difficulty saying No and often find themselves in the position of rescue and reactive mode. Leader felt unorganized with schedule and projects, disconnected from a few of the team members and lacked personal self-care.


Methodology of Interaction: Two, one-hour coaching sessions a month, for 12 months.

Coaching Methodology: GROW Model

G: Goal (Ex. Improve communications with team members)

R: Reality Check (Ex. How are my communication style impacting my team?)

O: Options for Actions (Ex. 1:1 with each team members to collect data)

W: What actions will I take? (Ex. Schedule 1:1 weekly associate meeting)

Result: Using questionnaire, leader reported in Wrap-Up Coaching Sessions:

1. What specifically have I achieved during the coaching period?

a. Improved my listening skills—so surprised how much I actually interrupt and instead I let my team members finish their thoughts. I have learned so much more from listening to my team members. There’s still more room for improvement that I am committed to cultivating.

b. Taking pause before reacting so I can be strategic in my response. For example, instead of quickly saying yes, I instead say no and encourage my team members to do as much as they can with specific routes to take if needed.

c. Began self-care regimen.


2. How am I different / What am I doing differently as a direct result of coaching?

a. I feel good that my team members feel empowered as they complete more tasks on their own with my guidance. I no longer finish their work which frees up my time to more important issues and projects.

b. 1:1 scheduled meeting with team members. This allowed me to recognize how each of my team members communicate, to understand their needs, to build trust, and to increase clarity.

c. I facilitate harmony and trust among my team members.

d. I no longer carry guilt regarding my commitment to work and to my team members.

e. I am influencing my team members positively.

f. I am continuing to commit to using one source for all my notetaking thus making me feel organized. 

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